Teladoc Virtual Visits

Get the right care when you need it most by talking with a doctor by phone or video 24/7.

JPOFFHIT members covered by a Florida Blue plan will pay a $0 copay during the COVID-19 pandemic.

We want you to feel better faster! With the convenience of our virtual visits through Teladoc, you can receive quality care without stepping foot in a doctor’s office.

Skip the waiting room and talk to a health care professional by phone or video 24/7, even after hours or on the weekends. Simply request a visit, choose your consultation method, and a doctor will provide you with care normally within less than an hour.

You’ll receive timely treatment for non-emergency issues, and you can elect to send the results to your primary care doctor. If necessary, Teladoc will send prescriptions to the pharmacy of your choice.

Note: JPOFFHIT members enrolled in the UF Health Plan have limited access to virtual visits through UF Health.

Learn more

Learn more before you start a virtual visit

Teladoc visits are good for:

  • Cold and flu symptoms
  • Allergies
  • Sinus problems
  • Sore throat
  • Respiratory infection
  • Skin problems
  • And more!

Choose other care for:

  • Testing and treating COVID-19
  • Anything that needs a hands-on exam
  • Anything that needs a lab test or x-ray
  • Cancer or other complicated conditions
  • Chronic conditions
  • International visits
  • Sprains / broken bones or injuries requiring bandaging

If you are experiencing a medical emergency you should seek appropriate emergency medical assistance such as calling "911."

Download the mobile app

The Teladoc mobile app gives you a quick and convenient option for accessing your Teladoc account. Whether you’re at home, stuck at work or out of town, you can manage your medical history or request a visit anytime.

Frequently Asked Questions

To setup your account, visit or download the Teladoc mobile app.

To schedule a visit, log in to your account at or the Teladoc mobile app and click the "Request a Visit" button on the home page. You will be asked a series of questions related to your reason for requesting a visit, similar to the forms you would fill out at a doctor’s office. If you have any issues or questions, you can always call 1-800-Teladoc for assistance with scheduling a visit.

After you have submitted your visit request, you will receive notifications when:

  • Your visit request is confirmed.
  • The provider is reviewing your medical history (the provider generally reviews your medical history 5-10 minutes prior to the start of your visit).
  • The provider is ready to see you.
  • Your visit is complete, and your treatment plan is ready.

If you have requested an ASAP/on-demand visit, please enter the waiting room as soon as you have requested your video visit. The provider will meet you in the waiting room when they become available.

If you have requested a scheduled visit, please enter the waiting room at the day and time you have requested. You will receive a reminder by email or text 10 minutes prior to your scheduled visit time.

Teladoc’s doctors are U.S. board-certified internists, family doctors and pediatricians licensed to practice medicine in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state or province.

For members living in Canada, Teladoc Canadian physicians are board-certified in one or more provinces in internal medicine, pediatrics, emergency care and family medicine.

All of our physicians diagnose, treat and prescribe medications (if necessary) for common, non-emergency health issues by phone or video.

We will ask you to complete a brief medical history prior to requesting your first visit, similar to filling out forms before an in-person doctor visit. You can update your medical history at any time through your profile on or the Teladoc app.

Your Teladoc medical history is stored on the Teladoc HIPAA-compliant, encrypted central server. Before each visit, the doctor will review your medical history with a specific focus on chronic illnesses, current medications, allergies and any changes in your medical condition.

Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic and/or certain other drugs that may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.

View the current list of DEA-controlled substances

Teladoc is committed to protecting the privacy of every individual who uses our services. We comply with all relevant state, national and international laws and regulations, including the U.S. Health Insurance Portability and Accountability Act of 1996, known as HIPAA. Unless permitted or required by law, your medical information will not be shared without your consent. On occasion, we may use de-identified information to help us improve our clinical programs.