Stay Informed About Coronavirus (COVID-19)

It is our priority to keep our members and their families healthy. As the coronavirus (COVID-19) continues to spread globally, JPOFFHIT is taking appropriate precautions to address the outbreak by following guidelines from the Centers for Disease Control and Prevention (CDC). Our current approach and response to COVID-19 are outlined below. Please read this information carefully and direct any follow-up questions to or call 800-978-0632.

4/8/2020 Update

We are closely monitoring developments and are making it easy for you to get the latest information. In the meantime, we have made some changes to make it easier if you need to get tested and treated for COVID-19 and increased access to other health care services, including:

Waiving copays and deductibles for the medical test for the virus

You should call your primary care doctor if you are experiencing symptoms linked to the coronavirus. If your doctor feels you need to be tested, the lab test itself is at no cost to you. However, there may be a charge for the office visit or other tests (like for the flu) if they are performed.

Waiving copays and deductibles for treatment of COVID-19

We are waiving the cost share for the treatment of those with a positive COVID-19 diagnosis, including in-patient and observation hospital admissions. This applies to any of our members diagnosed from March 15th through June 1st, 2020.

Increasing access to necessary medications

We’re waiving early medication refill limits on 30-day prescription maintenance medications and/or encouraging members to use 90-day mail order benefit. If you need help with mail order, please contact JPOFFHIT Benefits Support.

JPOFFHIT is offering a $0 copay for Teladoc visits for all covered JPOFFHIT members with a Florida Blue plan during the coronavirus (COVID-19) outbreak.

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Strongly encouraging members to take advantage of virtual visits for less serious medical issues.

You can help protect your health and avoid a crowded doctor’s office for non-emergency illnesses by using virtual visits and taking advantage of Teladoc services. Our Florida Blue members have access to Teladoc through their health benefits and UF Health plan members could have limited access to virtual visits with your physician, based on your needs and the provider access. Consider doing a virtual visit for a sinus infection, sore throat, rash, allergies, upset stomach or other non-emergency situations. And medications, except controlled substances, can be prescribed. A virtual visit lets you get the care you need, when you need it, plus keeps you out of the waiting room.

What is COVID-19?

COVID-19 is caused by a member of the coronavirus family, and it first appeared in late 2019 in Wuhan, China. Symptoms of COVID-19 can include fever, runny nose, cough and breathing trouble. While most people experience mild symptoms, some may develop more severe symptoms, which can be fatal.

COVID-19 is believed to be spread person to person, which means that infection can occur through close contact with infected individuals. Although it is believed that COVID-19 is most contagious when an infected individual is most symptomatic, an individual may still be contagious without exhibiting any symptoms.

Prevention Tips

According to the CDC, the best way to prevent the spread of COVID-19 is to avoid it, which we know will be hard for our members. But, you can do your part by practicing good hygiene at while on the job and at home: 

  • Regularly wash your hands for at least 20 seconds throughout the day with warm water and soap, specifically before eating.
  • Cover coughs and sneezes.
  • Avoid making close contact with others, such as shaking hands.
  • Avoid touching your eyes, nose and mouth.
  • Frequently clean and disinfect commonly used surfaces with household cleaning spray or wipes.

For additional guidance on maintaining your health, see the CDC’s webpage on prevention and treatment.

If You Think You Are Sick With COVID-19

If you have symptoms of acute respiratory illness (fever, cough, and shortness of breath), we recommend JPOFFHIT members utilize Teladoc as soon as possible upon onset of symptoms ($0 for members with a Florida Blue plan) as Teladoc doctors can answer questions about the disease, evaluate your risk, and advise you on next steps. Virtual care is recommended by the CDC as the way to get care and help avoid exposure and spread of potentially contagious viruses. This will also help your local healthcare provider to take steps to keep other people from getting infected or exposed to the virus.

JPOFFHIT members and their families can receive 24/7 care and support through Teladoc by calling 800-835-2362 or by visiting